Return Policy

If you aren’t satisfied with the product, you may initiate a Return Request within 30 days from the date of the item’s arrival. All items must be returned in their original packaging. And please note we only accept returns and exchanges on any unused and unwashed products. Woven or law labels removed on products will be considered used.

We cannot accept items damaged through normal tear, discoloration due to by bleach, benzoyl peroxide and alpha hydroxy acid or residual bleach from previous loads, and cannot claim responsibility for shrinkage or damage caused by washing machines, irons, steamers, or professional dry cleaners.

Returns are refunded in the original payment form, minus shipping and handling.

If you would like to return your products, please email us at service@newlakedown.com with your order number to get return address:

Once your return is received, we will get back to you as soon as possible. If you get the approval of the refund, the credit will automatically be applied to your credit card or original method of payment within a certain amount of days.

Please note, if a request for a return or exchange is made after 30 days post delivery, NEWLAKE DOWN will handle the order. All return shipping costs will be borne by the customer without exception.